Import a Subscription and Connect

Create an account and open the dashboard

Start at the VPNGL account page. No email is required; create your account with a username and password. Choose a username you can recognize and a password you don’t use on other sites. After submitting, follow the prompts to open your dashboard. If you’re still on the login page, sign in with the credentials you just saved.

Before continuing, save your login details in a password manager. Since your account isn’t tied to an email address, don’t assume email recovery will be available. You’ll need to sign in to the same account to check orders, get your subscription, or submit a support ticket. If you’re already signed in to another account in your browser, check the username first so you don’t activate a plan on the wrong account.

Once you’re in the dashboard, find the account overview, client downloads, and plans pages so you know where they are. You haven’t chosen a plan yet, so the subscription section may not show any available servers. That’s expected at this stage; there’s no need to keep adding an empty configuration. Confirm you’re in the right account, then move on to choosing a plan.

Choose a plan and review your order

Open the Plans page in your dashboard and compare monthly subscriptions with data packages. Monthly plans are suited to regular use: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on your activation date. Check the reset date shown in your dashboard rather than assuming it resets at the start of each calendar month.

If you use the service less often, compare the data packages: ¥158 for 300GB, ¥358 for 1000GB, or ¥658 for 3000GB. Data doesn’t expire and is used until it runs out. Don’t choose based only on the upfront price. Consider whether you mainly work with text, transfer files, or stream video regularly, then factor in how often you’ll use it. Monthly subscriptions and data packages calculate usage differently, so check the billing terms before placing your order.

Once you’ve chosen a plan, check its name, data allowance, and price on the order confirmation page. Follow the payment instructions to pay with Alipay, WeChat Pay, or USDT. After paying, return to your dashboard to check the order status and confirm the plan is active in the overview. Returning from the payment page doesn’t necessarily mean the order status has updated. If it isn’t marked as successful yet, refresh the order history before taking any further action to avoid paying twice.

VPNGL offers a 30-day no-questions-asked refund policy. See the refund policy for details and how to apply. If you upgrade later, the price difference is converted into remaining days; don’t estimate it using a full-month price. Follow the change details shown in your dashboard. For your first setup, complete the current order before getting your subscription.

Get your subscription and keep the full link

Once your plan is active, open the account overview in your dashboard and look for the copy subscription or import client option. The subscription isn’t an address for a single location; it lets your client retrieve server configurations. Send the copied link directly to your own client. There’s no need to split it into parts or create a separate subscription for each country.

If the dashboard offers an import button for the client you’ve installed, you can use it. When your browser asks whether to open an external app, check the app name before allowing it. Then return to the client and confirm the configuration was added. If nothing happens, copy the link and add the remote subscription manually in the client instead of repeatedly clicking the import button.

When pasting the link manually, keep it exactly as provided. Don’t remove anything after the question mark, add punctuation at the end, or copy the surrounding instructions with it. The link contains information needed to access your personal configuration, so protect it like your login details. Don’t post the full subscription in public comments, group chats, or screenshots when asking for help. Sharing the error message and client name is usually more useful for troubleshooting.

At this stage, you only need to get the subscription link; there’s no need to change proxy rules or advanced network settings. Next, open the Clients page in your dashboard and choose a client for your device. If another app has overwritten the link in your clipboard, return to the overview and copy it again. Don’t try to recreate it from memory.

Import the client on your device

Open the Clients page in your dashboard and get the client for your operating system. After signing in, Windows, macOS, Android, and Linux users can download a client without having purchased a plan. Downloading the client and getting an active subscription are separate steps. The iOS App Store option requires a purchased, unexpired plan. If the option isn’t available just after payment, check your plan status in the account overview first.

For your initial setup, use the VPNGL client and instructions provided in the dashboard. If you already use another client that supports remote subscriptions, first check whether the dashboard provides a compatible subscription format. An input field alone doesn’t guarantee compatibility. The platform sections below cover common options; labels may differ in your client.

Windows: Add a Subscription in the Configuration List

Get the Windows desktop client from your dashboard. Install it by following the prompts, then open the app. Find the Configuration or Subscription section and choose an option such as adding a remote configuration or importing from a link. Paste the subscription copied from your account overview. You can name the configuration VPNGL to distinguish it from others; this is only a local label, so don’t put the subscription link in the name field.

After saving, update or download the configuration. Once the server list appears, set the new configuration as the one to use. If the client shows a configuration name but no servers, check that the import completed before turning on the connection. When you’re ready to connect, choose system proxy or VPN mode as instructed in the dashboard. Avoid running another proxy client at the same time, as the apps may conflict over network settings.

macOS: Check the Active Configuration and System Permissions

Get the macOS desktop client, install it, and open it. Find configuration management in the app window or menu bar, then paste the link using an option such as Add Subscription or Remote Configuration. After importing, select the configuration and make sure the location list has loaded. Simply leaving the app open in the menu bar doesn’t mean the subscription is selected.

The first time you connect, macOS may ask permission to add a VPN configuration or enable a required network component. Check that the request comes from the client you just installed, then follow the prompt to allow it. If System Settings shows that permission hasn’t been granted, approve it and try again in the client. Don’t disable system security protections to troubleshoot installation issues. If the app won’t open or the permission prompt is unclear, check the dashboard instructions or Help Center.

Android: Allow the VPN Connection After Importing

Get the Android client from your dashboard, install it, and open the subscription or configuration page. If the dashboard’s import option opens the app directly, confirm the import. Otherwise, choose Import from Link, paste the full subscription URL, and save it. Then update the subscription and select the configuration once the location list appears.

When you tap Connect, Android usually displays a VPN connection request. Check the app name and allow the request, then see whether the client shows Connected. If the connection often drops when the app is in the background, check the device’s battery and background activity settings for the app. Allow the background activity it needs based on the options available on your device. Get the connection working first, then adjust battery settings. Menu names vary by manufacturer, so you don’t need to follow instructions for another device exactly.

iOS: Get and Import the Client from the Dashboard

First, confirm that you’ve purchased a plan and that it hasn’t expired. Then open the iOS option on the Clients page in your dashboard and follow the prompts to get the client from the App Store. App Store availability depends on your account’s region. If the app isn’t available, check the current instructions in your dashboard. Don’t look for installation profiles from unknown sources or try to use an installer for another platform on iOS.

After installing the app, return to your dashboard to get the subscription. Use the matching import option, or add a URL configuration in the client’s subscription manager. Save it and update the server list. The first time you connect, iOS will ask to add a VPN configuration. Confirm the prompt, then return to the app. Even if the connection succeeds, verify access in the app you want to use; the VPN icon in the status bar alone doesn’t prove that all traffic is being handled as expected.

Linux and Other Devices

Linux users can get the relevant client from the dashboard and import the subscription using the accompanying instructions. Desktop environments and permission systems vary, so this guide doesn’t cover command-line setup. VPNGL allows an unlimited number of devices to be connected at the same time, but each device still needs its own installation, import, and verification steps. For full platform instructions, updates, and maintenance, see the complete guide. There’s no need to configure every advanced option before getting connected for the first time.

Connect to a server and verify app access

Select the imported configuration, update the subscription, and choose a server from the location list. Start with the client’s recommended routing mode or the instructions in your dashboard. Tap Connect and wait for the status to change from Connecting to Connected. Don’t change the server, mode, and system settings all at once; if something goes wrong, it’ll be harder to tell what caused it. VPNGL covers 110+ countries and 170+ servers. Choose a location based on the region required by the service you want to use, not just a familiar name.

Verify the connection in stages: first check that the client stays connected, then use a trusted IP lookup to check the exit location, and finally open the browser page or app you actually need. With rule-based routing, different sites may use different routes, so seeing your usual exit location on a local website doesn’t necessarily mean the connection has failed. Check whether the target app works. If it has its own proxy settings, make sure it isn’t still using an old proxy.

If you use AI tools or streaming services, a working network connection doesn’t guarantee that the service will be available. Account region, the service’s own policies, and content licensing can all affect access. The connection steps in this guide don’t guarantee access to specific content. If a page still shows information for your previous region, close and reopen it, then check the current server and routing rules. Don’t repeatedly change your account details just to update what the page displays.

If you can’t connect, check in order that your plan is active, the subscription updates successfully, the right configuration is selected, and the required system permissions are allowed. If only one app fails, keep the working connection active while troubleshooting that app. If everything is affected, disconnect the client, confirm your regular connection is back, then try another server. Note the time, platform, and error message to make it easier to explain the issue in a support ticket.

Once you’ve verified the connection, keep an eye on your plan status, remaining data, and subscription updates. Monthly subscriptions reset on their activation date; data packages never expire. Don’t treat the client’s local usage counter as your account’s billing record. For connection, speed, or payment issues, see the FAQs. For a deeper look at configuration, maintenance, and advanced features, read the complete guide.