Account and Order Information
VPNGL accounts do not require an email address; you can create an account with a username and password. Account details are used for authentication, subscription delivery and account management. Avoid including unnecessary personal information in your username. If you choose to provide an email address or other details in a support ticket, they are used only to handle that request and are not required to create an account.
Order records include the selected plan, payment amount, order status and transaction reference information. They are used to verify payments, activate services, process refunds and resolve billing disputes. Device details, error messages and correspondence submitted in support tickets help troubleshoot issues. Before submitting, conceal passwords, login credentials and complete subscription links.
No-Logs Position and Connection Records
VPNGL does not record which websites users visit through its subscription services. It does not store browsing content, destinations or history, or retain connection logs that could be used to reconstruct an individual's activity. Quantum encryption is a security claim about the service; it does not mean that the website and account management processes handle no data at all.
Account subscription status and data usage are used to deliver the service and calculate allowances, and are handled separately from browsing activity. Diagnostic materials provided by users are used only to address the issue in question. Once it is resolved and any related dispute is settled, materials that are no longer needed are deleted or de-identified rather than retained as long-term connection history.
Site Analytics and Local Storage
Website analytics help VPNGL understand page views, referral categories and feature interactions, and check that pages and user flows work as intended. These site statistics are not subscription route browsing records and are not used to build lists of international websites visited through the service.
Cookies and browser local storage may save session status, login credentials and language preferences, reducing repeated verification or selections. Analytics features may also use browser identifiers to recognize a visit session. You can use your browser settings to restrict cookies, clear site data or remove local storage. After clearing it, you may need to log in again, and some preferences may return to their defaults. Clearing browser data does not automatically delete account or order records stored on the server.
Third-Party Payments and Disclosure
VPNGL supports Alipay / WeChat Pay / USDT. Payment confirmation and fund transfers are handled by the relevant third-party payment provider or network. Their data handling practices are described by the respective service provider. VPNGL verifies orders against transaction results and does not ask users to provide payment account passwords to customer support.
Payment references may include transaction identifiers and payment status. Transaction information on public networks cannot be deleted by VPNGL alone. Account details are not shared with unrelated parties except as necessary to provide services, handle user requests or comply with applicable law. When external processors are involved, the information shared is limited to what the relevant task requires.
Retention and Deletion Requests
Account details are retained for as long as needed to provide account and subscription services. Order and refund records are kept for as long as necessary for billing reconciliation, dispute handling and applicable legal requirements. Site analytics are deleted or aggregated after they have served their analytical purpose. This policy does not set an unverified, universal retention period; identifiable information that is no longer needed should be deleted or de-identified.
Users can log in to the panel and use the support ticket portal to request access to, correction of or deletion of account details. Specify the information covered by the request; do not include a password. Account ownership must be verified before processing. If some information must be retained because of an open order, a dispute or legal requirements, VPNGL will explain why. Deleting an account may affect future login and subscription management. Deletion and refund requests should be submitted separately.
Policy Updates and Privacy Questions
When data handling practices, service features or applicable requirements change, VPNGL will update this page and its last-updated month. Changes that materially affect data use or user rights should be explained through a site announcement or user panel notice; changing the date alone is not a substitute for notice.
If you have questions about this policy or data handling, visit Contact Us to find support options, or log in and submit a privacy ticket. The Terms of Service and Refund Policy describe service rules and refund arrangements.